Return Policy

At Profi Print Production, we want every customer to be happy with their purchase. If for any reason a product does not meet your expectations, you can return it under the conditions below.

 

👉 How to start a return

Before sending the product back, please email us at sales@profi-print.ro.

Important: packages sent with cash on delivery (COD) or with shipping costs paid at destination cannot be accepted.

 

👉 Right of withdrawal

According to EU legislation (GEO no. 34/2014), you may withdraw from the purchase without penalties and without giving any reason, within 14 calendar days from receiving the product.

• Return shipping costs are covered by the customer.

• Products sent via Romanian Post must arrive directly at our office (we do not collect packages from post offices).

• Products sent via courier must be delivered to our warehouse.

 

👉 Conditions for return

Products must be returned in the same condition as delivered, with all accessories and documents included.

• We cannot accept products that are damaged, excessively used, or tampered with.

• If a product shows minor wear but can still be resold, a 15% fee will be deducted for reconditioning.

 

 

👉 Return process

1. Notify us by email or phone within 14 days of receiving the product.

2. Wait for confirmation and a return number.

3. Send the product via courier (after our approval).

4. Once received, you will get a confirmation email.

5. Refunds are processed within 14 days after receiving the product and your bank details (IBAN).

 

 

👉 Refunds

• Refunds are made using the same payment method as the original order.

• For orders paid by cash on delivery, we will refund via the IBAN account provided by you.

• Shipping costs are non-refundable.

 

 

👉 Special cases

• For defective products on arrival (DOA), please notify us in writing at sales@profi-print.ro within 48h, with evidence (photos/videos). The product will be replaced.

• Customized products (printed, engraved, inscribed, etc.) cannot be returned unless there is a production error (e.g. wrong Pantone/RAL color).

• Special order products cannot be returned.

 

 

👉 Important note

• If returned products show damaged or missing packaging, missing accessories, or signs of use, we reserve the right to deduct an appropriate amount.

• We also reserve the right to refuse abusive returns (e.g. repeated returns).